Services

IT Support and Services

Almost every business owner will agree that IT support is one of the biggest challenges within their company.  Hiring the correct IT service company, to deliver and provide a high level of service can be very daunting.

We believe that regardless of the size of your company, you need a clearly defined ICT strategy and action plan.  The lack of planning and foresight results in businesses suffering from downtime, low productivity and failed communication.

Utilizing our Remote Management and Monitoring (RMM) product, we can provide businesses with the necessary information to achieve ICT strategy and action plans.   RMM allows us to offer 24/7 real-time monitoring of Computer Hardware, Networks, Windows Servers, Web Services and many more, thus increasing uptime and improving Computer Hardware life spans.

 

Our IT Support Charges

Bronze – Support Services
Remote / Telephonic support 4 requests
On-site support 1 visit
Remote Management & Mon Included
Price available on request
Gold – Support Services
Remote / Telephonic support 8 requests
On-site support 3 visit
Remote Management & Mon Included
Price available on request
Remote Only – Support Services
Remote / Telephonic support 5 requests p/m
Price available on request

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Silver – Support Services
Remote / Telephonic support 6 requests
On-site support 2 visit
Remote Management & Mon Included
Price available on request
Platinum – Support Services
Remote / Telephonic support 10 requests
On-site support 5 visit
Remote Management & Mon Included
Price available on request

Terms & Conditions of Support Service Contracts:

  • Support purchased via above Services never expire.
  • No fixed contract period.
  • Notification will be sent before or complete use of support purchased.
  • Client can choose to auto renew or purchase as required.

 

Adhoc (as support required)
Remote / Telephonic support @ per ticket
 On-site support @ per hour
Off-site support @ per hour
Remote Management & Mon @ per device
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