IT Support and Services
Almost every business owner will agree that IT support is one of the biggest challenges within their company. Hiring the correct IT service company, to deliver and provide a high level of service can be very daunting.
We believe that regardless of the size of your company, you need a clearly defined ICT strategy and action plan. The lack of planning and foresight results in businesses suffering from downtime, low productivity and failed communication.
Utilizing our Remote Management and Monitoring (RMM) product, we can provide businesses with the necessary information to achieve ICT strategy and action plans. RMM allows us to offer 24/7 real-time monitoring of Computer Hardware, Networks, Windows Servers, Web Services and many more, thus increasing uptime and improving Computer Hardware life spans.
Our IT Support Charges
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| Bronze – Support Services |
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|---|---|---|
| Remote / Telephonic support | 4 requests | |
| On-site support | 1 visit | |
| Remote Management & Mon | Included | |
| Price available on request | ||
| Gold – Support Services | ||
|---|---|---|
| Remote / Telephonic support | 8 requests | |
| On-site support | 3 visit | |
| Remote Management & Mon | Included | |
| Price available on request | ||
| Remote Only – Support Services | ||
|---|---|---|
| Remote / Telephonic support | 5 requests p/m | |
| Price available on request | ||
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| Silver – Support Services | ||
|---|---|---|
| Remote / Telephonic support | 6 requests | |
| On-site support | 2 visit | |
| Remote Management & Mon | Included | |
| Price available on request | ||
| Platinum – Support Services | ||
|---|---|---|
| Remote / Telephonic support | 10 requests | |
| On-site support | 5 visit | |
| Remote Management & Mon | Included | |
| Price available on request | ||
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Terms & Conditions of Support Service Contracts:
- Support purchased via above Services never expire.
- No fixed contract period.
- Notification will be sent before or complete use of support purchased.
- Client can choose to auto renew or purchase as required.
| Adhoc (as support required) | ||
|---|---|---|
| Remote / Telephonic support | @ per ticket | |
| On-site support | @ per hour | |
| Off-site support | @ per hour | |
| Remote Management & Mon | @ per device | |
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